We endeavour to send all of our patients a customer satisfaction survey so that we can gauge the feedback and make improvements. The response has been terrific with nearly all good comments. So here’s a taster of the last 40 we have received for all our therapists in our Earlsfield Physiotherapy Clinic. The rest just ticked boxes marking us – but here are the comments from our recent patients.
20.09.09 Can’t fault the clinic in any way. My treatment has been fantastic! HM.
24.09.09 Peter provided a good level of explanation for the lay person without getting too technical. I felt a honest assessment was offered of success and level of treatment required [sic]. BDG
11.09.09 Yes I was very pleased. Anon
14.09.09 Am really pleased. Thank you. MC
01.07.09 very happy, will recommend to friends. RW
22.09.09 Very friendly and informal (in a good way!) whilst being totally professional. PP
20.06.09 I had never been to a physio before but I was very happy with my treatment. CE
12.06.09 Bit warm upstairs. BT
10.06.09 I saw Peter and he was very professional! PW
20.04.09 Difficult to find the first time, great detail re mechanics of treatment, lowyresque pictures of exercises good. ML
11.02.09 There were no negatives to my visits. I always got an appointment when I wanted and treatment was great. JC
04.12.08 A very happy customer! It makes things easier that you deal directly with the health insurance. CV
03.03.09 I would defintely recommend this clinic to others! TC
24.05.09 All in all very helpful! I’ve already recommended Kate to quite a few friends… CH
15.06.09 Many thanks to Kate who made my recovery so much easier than expected, complemented by the location of the clinic and great appointment times. THANK YOU LB
12.06.09 Treatment and service was first class. BN
22.07.09 Very satisfied with the whole service! TC
29.08.09 Excellent – both diagnosis and treatment. Sorry i couldn’t make the pilates class!
30.08.09 One of the most satisfactory physio experiences I have had. The therapists were clear and helpful in aiding me with understanding what had happened, what needed to be happen and how I could achieve that. Little personal touches make all the difference (follow up phone call/email/diagrams of exercises). The only reason I didn’t tick excellent is that I wish it was slightly cheaper although the costs are similar in other practices. DS
15.09.09 Superb knowledge and advice from specialist althogh clinic {small} it is a relatively small business so can’t expect big rooms. Anon.
24.09.09 Not that it matters but I was promised an email to check up on my progress a few weeks after my last appointment but didn’t get one. VW (We checked – she did!)